Live customer support service is a customer service that gives real-time assistance to customers and clients through different channels such as phone, chat, or email.

Companies can assess the effectiveness of their live customer support service through numerous parameters like customer satisfaction scores, resolution rates, response time, and customer retention rates.

Live customer support service uses various media like phone, chat, email, or social media.

The best practices for customer service include a company must invest in the right technology and tools. It should provide 24/7 support channels and must ensure that customer support staff are knowledgeable, professional, and empathetic.